In this article, we explain how to restore a backup on your web hosting account. This can be done in two ways: a backup you downloaded yourself, or an automatic backup via JetBackup.

Note: Restoring a backup can overwrite existing files, databases, or settings. Not sure exactly what's in the backup? Contact us first.

Restoring a backup you downloaded yourself

1. Log in to DirectAdmin via yourwebsite.com:2222.
2. Navigate under Account Manager to Backup/Transfer.
3. Under Select backup/restore option, choose Restore Backup.
4. Upload the backup file (.tar.gz) you previously downloaded.
5. Select which parts you want to restore.
6. Click Restore.

Restoring an automatic backup via JetBackup

Our nightly automatic backups (available for 14 days) run via JetBackup, and can be restored independently, without a ticket.

1. Log in to DirectAdmin via yourwebsite.com:2222.
2. Navigate to the JetBackup menu.
3. Choose the desired backup date.
4. Select which parts you want to restore, for example files, a database, or email.
5. Click Restore and confirm the action.

Note: Can't figure out JetBackup, or unsure which date you need? Create a support ticket and we will help you further.

Troubleshooting

• Restoring fails or shows an error: check whether the backup file is not damaged or incomplete (for a self-uploaded backup).
• Website doesn't work well after restoring: check whether the associated database has also been restored, a backup of only files without a database is often incomplete.
• Desired date not available in JetBackup: backups are kept for 14 days, an older date is no longer available.

Still stuck? Feel free to reach out via Discord or create a support ticket.